Damaged Equipment -
When a customer rents equipment covered under the ProRPP program the customer will not be required to fill out a claim form for damages less than $10,000. If damage to a piece of equipment exceeds $10,000, the customer is required to complete an incident report form for the RPP Claims Management team to review. Claims will be subject to denial if the damage is determined to be due to:
- Equipment being operated by a non-qualified non-trained operator
- Striking an overhead object while in motion
- Acts of God such as floods, hurricanes, wind, storms, earthquakes or fires
- Overloading rated capacity
- Exposing equipment to corrosive material
- Damage due to vandalism
- Damage to tubes and tires, tracks
- Overturning equipment
- Claims history
- Land Clearing
- Tree Removal
- Working in or near fires
- Filling a reservoir with the wrong type of fluid
- Examples are:
- Filling a DEF tank with Diesel
- Filling a radiator with windshield washer fluid
- Situations where equipment is used outside the intended purpose or capacity of the machine
Stolen Equipment -
When equipment covered by ProRPP is stolen from a customer a valid police reportmust be provided for the ProRPP claim to be approved. If a police report is provided and Herc’s investigation determines no evidence or suspicion of customer conversion, the claim will be approved. Claims may also be denied if:
- A valid police report is not provided
- The customer did not safely secure the equipment
- The customer left the keys in the equipment
- Evidence or suspicion of conversion
- Claims history
*ProRPP covers the first $50K of damage or loss. For repair or lost costs over $50K, Herc will work with the customer and their insurance company.
*ProRPP claims may be denied or put on hold if customer account balances are significantly past due.
*The RPP and Rental contract must be paid in full for an RPP claim to be approved
