H&E Rentals is now part of Herc Rentals

Frequently Asked Questions

• Why did Herc Rentals acquire H&E?

  Herc Rentals and H&E Rentals have joined forces to better serve customers across North America. This combination brings together over 120 years of rental expertise, expands our fleet to over $10 billion in value, and grows our network to more than 600 locations — all aimed at delivering faster, more reliable service with broader coverage and deeper specialty capabilities.

• I'm a current customer. Do I need to sign a new contract or MSA?

  No. Existing agreements with either Herc Rentals or H&E Rentals remain valid. If your company holds contracts with both, your Sales Rep or our support teams will work behind the scenes to ensure alignment. Later this year, we'll provide opportunities to streamline contracts if needed, but no action is required from you now.

• Will this change my pricing or discounts?

  Your existing pricing remains in place. When former H&E Rentals' branches transition to Herc Rentals systems, they'll adopt Herc standard processes for pricing and discounts — but any adjustments will be managed carefully with your Sales Rep, and no changes will be made without communication.

• What should I do if I have questions about the transition?

  Your first call should be to your Sales Rep. But, our Customer Solutions team is always willing to help you as well. You may reach them at 800-273-9226 or [email protected]. Our goal is to make this process as smooth and transparent as possible.

• What is ProControl by Herc Rentals™?

  ProControl is your one-stop shop for all-things fleet management. From renting and monitoring gear to analyzing utilization and paying invoices – the power of best-in-class is at your fingertips through this powerful digital tool.

  You can use it to:
  
  • • Rent gear online
  • • View and manage all your active rentals
  • • Monitor equipment delivery, location, and utilization
  • • Access invoices, make payments, and manage purchase orders
  • • Download reports for tracking jobsite or project performance
• When will I start using ProControl to manage my account?

  If you're an existing H&E Rentals customer, you'll eventually begin using ProControl by Herc Rentals™ – instead of Connect – to manage your account. This will occur once your branch transitions to Herc Rentals systems later this summer, but we'll be sure to offer advance communications and training.

  For now, you will continue using your current H&E systems for now. We will transition your account soon, but we will communicate proactively first.

  If you have questions about your branch's transition date or what to expect from the new platform, please reach out to your sales representative.

• As a former H&E Rentals customer, will I see any new charges or fees as part of the transition to Herc Rentals?

  As part of our transition to Herc Rentals, you may begin to see standard ancillary fees or surcharges on your invoice once your account is fully migrated. These charges are part of Herc Rentals’ consistent billing practices and help cover services that support your rental experience.

  Common ancillary charges include:
  

  • • Rental Protection Plan (RPP): Optional coverage that limits your liability for accidental damage. You may opt out with proof of qualifying insurance – i.e., a validated Certificate of Insurance.
  • • Environmental Fee: Supports safe waste handling, environmental compliance, and sustainability efforts.
  • • Delivery and Pickup Fees: Applied per transaction to cover logistics and equipment transport.
  • • Fuel Charges: Applied if equipment is returned without being refueled.

  Additional ancillary fees may apply to those outlined here. You may learn more here.

  These fees are standard for Herc Rentals customers and align with common industry practices. Your Sales Representative can walk you through what to expect and how to manage these fees moving forward.

• If I have questions regarding billing, ancillary fees or surcharges, whom should I contact?

  If you have any questions about upcoming billing changes or your rate schedule, please contact your Sales Representative. Or, for general inquiries, please reach out to our help desk at (877) 953-8778 (option 1) or [email protected].

  If you have additional questions regarding your rental account transition, please reach out to our Accounts Receivable acquisition team [email protected].