Q: I am an existing Gold Service User from the previous website, how do I Log on?
If you had an account on our previous website and this is the first time you are logging into the new site, enter the Personal Username in the User ID field and the Personal User PIN Code in the Password field. (Disregard the Corporate ID and Corporate PIN, as those are no longer needed.) (If you are uncertain of your User ID and Password please contact the Web Support Help Desk at: 888-777-2700).
After your User ID and Password have been validated, you will be automatically taken to a Profile Update page. Enter the required information and select 'Submit'.
Upon submittal, your new profile will be updated and you will be directed to the Homepage. Your account is now active.
Q: I am an new member/first time user, how do I Log on?
If you are your company's Account Administrator you would have received an e-mail with a User ID followed by a letter via US Post containing a Temporary PW. Using these two pieces of information, please enter them in the User ID and Password fields of the Log In box found on the homepage.
Once your ID and Temp PW have been validated, you will be directed to the Update Profile page.
Upon completion of you Profile, your account will be active.
New E-Services Users would have received an invitation via e-mail containing an Invite Key.
From the homepage, select the 'I have an invite.' link.
Complete the required information and select Continue.
Upon validation, you be taken to the User Profile Page.
Complete the required information and select Submit, which sends your information to the Company Admin to review.
Your account will be activated once your company's administrator sets your user rights. You will receive an e-mail when this has been completed, and you have received access to your E-Services account.
Please be sure to save your UserID and Password that you just created in a safe and secure place to access our site in the future.
Q: How do I find out if my company has an E-Services Account?
To find out if your company has an E-Services Account, please contact our Web Support Help Desk at 888-777-2700.
Q: How do I add users to my E-Services Account?
If you have Administrator Rights to your company's E-Services Account, you will have an 'Invite New Members' link on the My Account page.
Select the 'Invite New Members' link.
For each user being added (you can invite up to 20 at one time), enter their First Name, Last Name, E-Mail Address and the primary Account Number they will have access to (other accounts can be added later) along with the Country of that Account.
When finished adding users, select 'Send Invitations'.
All users will receive an e-mail containing an Invite Key and instructions on setting up their access. (IMPORTANT NOTE: For security reasons, the Invite Key is only active for 14 days.)
When they complete their on-line profile, you will receive an e-mail asking that you log into your account and approve their user rights.
To approve a user, once logged on, visit the My Account section and select the 'Approve Users' link found under the Profile Administration title.
Q: How do I activate a user's account?
Upon completion of the Invited User's Profile, you will be notified via e-mail. Before their account is activated, you must set their Access Rights. To do so select the 'Approve New Users' link from the My Account page.
Select the user you wish to authorize.
Within the New User Request page:
Select what additional Accounts they may require access to.
Set their 'Role' � Administrator, Approver, or User (definitions are provided alongside each)
Select the Reports they require access to.
If applicable, the user's ability to Release or Extend Rental equipment.
Once approved, the user's account is active. They will be notified via e-mail.
Q: How do I delete users I no longer want access to our E-Services account?
Logon to the My Account page and select the 'View/Update/Delete Users' link.
Select the User you are wishing to remove.
Select the Delete button on the very bottom of the User's Profile.
Q: How do I create an Equipment Rental Preference?
Logon to the My Account Page and select the 'My Preferences' link.
Select the 'Create New Rental Preference' link.
Create a Preference Name.
Select the Category and Sub-categories of equipment you wish to add.
Add the Quantity of each item you would like.
Select either the 'Add More Items' to continue adding equipment OR 'Save and Return to List' if you are complete.
Q:How do I get to my Reports?
If your administrator has granted you access to company reports, you will have a Reports link in the My Account page.
Select the 'Reports' link.
Within the Reports page you will be presented with:
The Account Number current in session, with an option to change if you have access to other accounts.
The Titles of each of the reports that you have been granted access to.
Q: Why do I need to create a jobsite to view rates or create a reservation?
jobsite is needed in both circumstances in order to associate the rental with a servicing Herc Rentals location.
Q: How can I found the closest servicing Location?
To find your nearest location, please click the 'Locations' link found on the top level navigation. Once at the 'Locations' page, you can either:
(1) perform a proximity search using a specific street address;
(2) browse locations by country and city; or
(3) download a complete list of locations in PDF or Excel format.
Q: How do I view rental retail rates online?
Select the 'View Retail Rates' button located at the bottom of the 'Rental Item Details' page and enter your job location in session to view retail rental rates for the closest Herc Rentals location.
Q: Are taxes,delivery,Loss and Damage Wavier and other ancillary charges included in the quoted rates?
Taxes and additional costs and or fees, such as refueling, Loss and Damage Waiver, and delivery are NOT included in the retail rates shown. These charges are extra when applicable. All terms and conditions of the Herc Rentals contract will apply, please read them carefully at the time of rental.
Q: How do I register for an online account?
To open a new account, please contact your local Herc Rentals Sales Representative or National Account Manager. They will process an application and you will receive an invitation via email containing a unique key for temporary logon along with directions to follow for creating an account. Once you log on with the unique key, you will be prompted to create a profile and update your personal User ID and password.
If you are not a member, but your company has an existing account that you want to request access to, you must contact your Company Account Administrator/Approver. The Company Account Administrator/Approver will create a temporary registration and send you an email invitation containing a unique temporary key. Then simply follow the steps to complete your user account registration.
Q: How do I oen a credit account?
Opening a credit account is a wise idea � it doesn't cost a thing and provides you the opportunity to request equipment on a moments notice. You have several choices to open an account. You may do so on-line through our secure on-line form or you may print out a Credit Application and send it in. Both can be found under the Account Services tab in the navigation above.
Q: What browser settings are necessary to properly view the Herc Rentals Website?
The Herc Rentals website has been built to work properly with the most common versions of Netscape Navigator and Microsoft Internet Explorer. Herc Rentals has developed this website to work with Internet Explorer 6.0 and above, Netscape 7.0 and above, and Mozilla Firefox 1.0 and above.
Q: What is a cookie? Is it a security hazard?
Q: Has my personal data been shared with any other companies?
Unless you have previously provided consent, your personal data has not been shared with any companies other than Herc Rentals, its affiliates and licensees for marketing purposes.
Q: What is LDW?
When you rent equipment, you are responsible if the equipment is lost or damaged. If you purchase Loss Damage Waiver (LDW), which is not insurance, your responsibility is limited, so that the most you will owe for each piece of equipment is no more than 00 or double the 4 week rental rate, whichever is more. If the loss was caused by gross negligence, reckless or abusive use, or intentional damage, LDW does not apply. Damage from striking overhead objects, boom damage from overloading, and damage from rollover or upset is also not waived by LDW. Please check your rental agreement for the other exceptions where LDW does not apply.